Is there a setup fee?
No setup fee is required to order from MakItOnline.com! Simply create an account and you're ready to order!
There are no hidden charges. You pay for all the personalized products you want, plus the applicable shipping charge. That's all.
What is the minimum quantity required to order?
Due to our advanced digital process, there is no minimum quantity required to order. There are price breaks when ordering more than 10 items total. You can order one of each of our products, or you can order a thousand of each of our products. It's entirely up to your needs.
How can I print another order form?
You may do so by clicking one of the following:
Make A Gift Order Form
Where can I find instructions for my project?
The following instructions can be found below:
Plate Instructions
How can I print another template?
You can download one here
Do you have a letter teachers can send out to parents describing the project?
Yes we do, it can be found here
What are the supported file types?
The basic file type you can use for your photo gifts is following: .jpg
JPEG (can be .jpg or .jpeg)- JPEG's support over 16 million colors, but can "distort" the image to compress the file size. The amount distortion is directly related to the 'quality' setting the image is saved with. We also recommend that you use the least amount of jpeg compression possible. (This is a setting on cameras that is sometimes called "quality" or "compression".) While high resolution and low compression will increase transfer times, they will produce the best results.
Can I use Black and White images?
YES! In fact, black and white images can give your photo gifts a "timeless" feel that will give them a special feeling to you many years from now.
Feel free to use black and white images, sepia ("old-fashioned") images, or even just designs your kids have drawn using Paint or some other computer-graphics program.
What does "dpi" mean?
When a computer displays a digital image, what it does is take the data in the file and display thousands of tiny dots on your screen. The more dots an image has, the more detailed the picture can be. Image quality is measured by dots per inch, or "dpi".
For best results, we recommend that your digital pictures be at least 200 dpi when printed on the Photo Gift.
Why? 75 dpi is usually acceptable when an image is viewed on a computer screen. However, unless you have a very expensive, high-quality monitor, there's a good chance that your screen doesn't display much more than 75 pixels in an inch. When you see an image in person, you expect it to be clearer. For the most part, we expect images to be at least 100 dpi when we see them in person, or we notice that edges appear a little fuzzy. Professional photography quality is usually around 300 dpi or higher! Here's an example of two images that look similar when viewed on a screen, but look very different when seen at printed image size:
| 1000x800 |
640x480 |
 |
 |
| When printed as an 8x10, here's what they'll look like (only part of the image is shown): |
 |
 |
What is the difference between standard and expedited shipping?
Standard Shipping will usually arrive 3 to 5 business days from the time the order is shipped*.
Expedited shipping will arrive up to 2 business days from the time the order is shipped
*Most orders are shipped within 2 to 3 weeks.
Do I have to create an account in order to shop?
No. Although there are advantages to creating an account and logging in before you start to create your Photo Gifts, you are only required to create an account when you actually check out.
Why do I have to login to place an order?
We allow you to shop completely anonymously up until the point where you go to check out. When you place an order, we need to have some basic contact information about you so that we can get in touch with you in the unlikely chance that there is a problem with your order.
How long do my uploaded images remain online?
If you have logged in before uploading images, you will be able to use those images to create your Photo Gifts for at least 30 days. We clean all accounts regularly in order to keep the performance of the website high, and so it's always easy for you to see the most recent images you've uploaded.
If you have not created an account, you will need to upload your images each time you visit MakItOnline.com
What is a cookie?
What is a cookie? A cookie is a piece of information that your web browser (Internet Explorer or Netscape) places on your computer so that web sites can identify you. We use cookies so that you can conveniently re-use your images to create different Photo Gifts without logging in. We DO NOT contain any account information in cookies. In order to make sure that your computer is accepting cookies:
Internet Explorer:
- Select "Tools" from the toolbar at the very top of the screen.
- Scroll down and select the "Internet Options..." option û it will be at the bottom of the Tools Menu.
- Select the "Privacy" tab.
- Make sure your setting is NOT set to "Block all Cookies".
Netscape:
- Select "Edit" from the toolbar at the very top of the screen.
- Scroll down and select the "Preferences" option û it will be at the bottom on the Edit menu.
- Select the "Privacy & Security" line from the menu at the left.
- Select the "cookies" sub menu.
- Make sure that "Disable Cookies" is NOT selected.
Can anyone else see my uploaded photos?
If you have uploaded your pictures into an account, the only way someone else can see your images is if you share your username and password with them. Other than that, you are the only person who can see your images.
If you have not created an account and you upload images, nobody will be able to see them unless they sit down at the same computer you used, and your session is still valid. If you want to make sure this doesn't happen, just close your browser when you're done.
What if I forget my password?
- On the Login page, click the "Forgot Your Password?" link. It's right under the space to enter your username and password.
- Enter the email address you use to log in.
- Click Continue.
Your password will be sent to the email address you entered in step 2.
Can I change my order after it has been placed?
First of all, always make sure you check over all details in your Photo Gifts thoroughly to make sure that what you are ordering is correct.
If you decide you want to change something after you've added your Gift to your shopping cart, but before you check out, there is no problem. Simply click to edit the item in your cart, and you'll be able to make any changes you want.
Once you've completed your order, our automated manufacturing process immediately schedules your Photo Gift for production. Because we strive to deliver high-quality Photo Gifts to all our customers as quickly as possible, we are unable to accept changes to an order after an order has been placed.
How do I contact Customer Service?
Contact Makit:
Use our contact form at our Customer Service page.
Where might I find your product near to me?
To find a nearest Makit Products Authorized Retailer, please enter in your zip code and press the search button. If you are unable to find a location near you, please feel free to give us a call at 1-800-248-9443 and place your order with our Customer Service Department.
What is your policy on Returns?
Due to the personalized nature of our products, returns are accepted within 30 days of receipt of product only if the item is damaged.
You must call first and request an RMA number. Please call our customer service department at 800-248-9443. Any package without an RMA number will not be accepted.
To be eligible for a return, your item must be unused and in the same condition in which it was received. If your item was received damaged, please keep the original packaging.
If we are unable to find your order in our system we will require a receipt or proof of purchase.
What is your refund policy?
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and if your return was approved.
Once approved, your refund will be processed within 5 business days. If you paid by credit card, a refund will be applied to your account. If you paid by check, we will mail a check to you.
Haven't gotten your refund yet? Try these steps then call us:
-Contact your credit card company, it may take some time before your refund is officially posted.
-If you’ve not received a check within 10 business days of approval of refund, please contact us at info@makit.com.
Where do I return my product to?
To return your product, please ship to:
Makit Products RETURNS
3901 Pipestone Road
Dallas TX USA 75212
Unless we provide you with a shipping label, you will be responsible for paying the shipping costs for returning your item.
Shipping costs are non-refundable.
Do I need to collect the money and order forms?
Yes, have checks made payable to your organization, then send one check to Makit or use a credit card online
Can multiple items be processed from one drawing?
Yes, you just drag the image to the template, choose the item and quantity you prefer. Then do the same for a different item.
Can we use our own paper?
Yes, download and print the template the free from our website
here
Do I get my order faster when I scan and upload my center’s own art templates?
Yes, since you do not have the mail time and we do not have to scan and enter the order
Do I need to leave a blank border around the edge of the circle on the 8.5" x 11" (digart) template?
You generally don’t need to leave a blank border around the edge of the circle. However, consider leaving space around the border if there are any critical text or elements that you want to ensure don’t get cut off during printing or trimming. This way, you can maintain the integrity of your design.
What happens if the names are cut off on the products?
When you scan the drawings make sure that any names are within the solid line after you drag the image to the template online. We cannot guarantee the name will not get cut off if you go outside the dotted line.
Will colors on products match the artwork exactly?
No, not all the time. But we try to get as close as possible
Why should the artist sign their artwork?
When you have the child’s name on the artwork, it’s easier to pass out the plates to the students.
Why can’t I use glitter?
Glitter will not show up on the digital process.
Why can’t all the items in the product collection have colored backgrounds?
Some items just have a small circle in the middle of the template and we give you an option to fill around the circle with a background color.
Can I choose more than one background color when I order multiple items from the product collection using the same artwork?
Yes, but you’ll have to drag the image over each time you change the background color
Can Makit products be washed in the dishwasher or microwave?
Our products are dishwasher safe, but do not microwave.
Are Makit tableware and drinkware items BPA free?
Yes
What if there is a problem with an order?
Customer Service will contact you if there’s a problem.
What is the shipping cost for my order?
Go to this link www.makit.com/shippingratesto find the latest shipping rate cost.
Can I still mail-in my Traditional Circle Templates?
Yes, you may mail-in your Traditional Circle Templates. However, effective immediately August 2023, if less than 10 items the cost will be $10.00 each plus shipping and if more than 10 items the cost is $9.00 each plus shipping.
What if my plate gets damaged during shipping?
If the plate was made from a Digital Art Template and it's been less than 30 days, we will replace the plate at no charge.
If the plate was made from an Original Circle Template and it's been less than 30 days, we will replace it with the image we have on file at no charge.
What if I damage my plate, can it be replaced?
If the plate was made from a Digital Art Template or an Original Circle Template that's on file and it's been less than 90 days, it can be replaced at the cost of the plate plus shipping.
If it's been more than 90 days, we will not able to replace the plate.
If an image is submitted of a broken plate that has been pieced together and shows the cracks, that's how the new printed plate will look when produced. We are not able to offer art repair or art touch-ups.
Why do the bright colors in my artwork look washed-out on the product?
If you use bright florescent colors including highlighters and some Crayola brand markers, your artwork may look washed-out. These type of markers and colors do not scan well. The scanner does not recognize the bright colors and is not able to replicate them well.
What Crayola brand markers can I use?
We recommend the standard 8-12 color packs of Broad Line Markers-Classic Colors, Fine Line Markers-Classic Colors or Washable Super Tips Markers. If you use more than a 12 color pack to create your artwork and then scan it, some colors may produce unwanted results.
Why can't I use my phone camera to take a picture of my traditional circle template and upload it?
The artwork taken with a phone camera is usually skewed or may have an odd shape. The artwork may even have lighting issues and heavy shadowing that cannot be corrected in the art review process. Additionally, there is also an issue with taking a picture of hand and foot artwork. If the photo does not include the edge of the Tradition Circle Template, there is no way of knowing what the original size of the hand and foot artwork is to be able to review the artwork accurately.
Why is there a white border around my Hand and foot artwork on my 10 inch plate?
All artwork uploaded is set to auto expand to the size of the printable image area of a product. The Digart Template uploaded is 7.9 inches, roughly 8in and the plate is 10 inches, that leaves about a 2in difference. Each Digart Template uploaded gets reviewed manually. When reviewing hand and foot artwork, the reviewer will return the uploaded artwork back to the original Digart Template size to 7.9 inches, this is what causes the white border. If this is not done during the review process, the Hand and foot artwork will be enlarged by roughly 20%.
Will the wrinkles in my scanned artwork show on my product?
Yes, it will print as seen on your scan. We have an art review process that removes the Digart Template line and fixes some basic scan flaws, but the artwork is not manipulated in anyway. We do not fix customers artwork.
Why can't I use my phone camera to take a picture of my Digart Template and upload it?
The artwork taken with a phone camera is usually skewed or may have an odd shape. The artwork may even have lighting issues and heavy shadowing that cannot be corrected in the art review process. Additionally, there is also an issue with taking a picture of hand and foot artwork. If the photo does not include the edge of the circle line of the Digart Template, there is no way of knowing what the original size of the hand and foot artwork is to be able to review the artwork accurately.
Why does my plate look dull or matte finish?
The finish of the product is part of the molding process that may vary from mold to mold. A mold may have a semi-gloss, smooth or matte finish. It all depends on the span of the production run of the mold.
Can I use florescent or highlighter colors to create my artwork?
We do not recommend using florescent or highlighter markers. They do not scan well and they tend to look dark and muted when printed.
Can I use light, bright colors to create my artwork?
Light, bright colors do not scan well. They tend to scan and print as dark, muted colors, or sometimes they don’t scan at all.
Can I use pastel colors to create my artwork?
Yes, you can use pastels, but we don’t recommend it because pastel colors do not scan well if they are too light.
Why are there wrinkles & creases on my product?
Wrinkles and creases on products are a common occurrence. Some wrinkles are more visible than others because of color saturation. Dark colors tend to show more flaws than lighter colors. Wrinkles happen because of the two part process of taking a flat printed layer and applying it to a partially molded plastic resin layer and molding it into a one completely molded curved finished piece.
What is the difference between the Traditional Circle Template and the Digart Template?
The Tradition Circle Template is actual paper that is cut into 10 1/2 inch circles. The template gets drawn on and then mailed in to be molded into a plate.
The Digart Template is 8 1/2 x 11 inch sheet of paper that has instruction and some option to choose from on it and that can be downloaded & printed. The template is scanned by the customer and then uploaded or can be mailed in and scanned by Makit, then it's reviewed, printed and molded into a plate
Why were the hands and feet artwork enlarged on my 10 inch plate?
All artwork uploaded is set to auto expand to the size of the printable image area of a product. The Digart Template uploaded is 7.9 inches, roughly 8 inches and the plate is 10 inches. Each Digart Template uploaded gets reviewed manually. When reviewing hand and foot artwork, the reviewer will return the uploaded artwork back to the original Digart Template size to 7.9 inches, if this gets overlooked during the art reviewing process, the Hand and foot artwork will be enlarged by roughly 20%.
What are scan lines?
Scan lines are lines that usually run vertical continuously down the scanned artwork and they are caused by some sort of debris on the plated glass strip. The scan lines can increase and will not clear until the platen glass strip is cleaned.
Why does my scanned artwork have scan lines?
The scan lines are caused by some sort of debris/spec found on the platen glass strip, not scanner glass bed. They may increase and will not go away until you clean the platen glass strip and re-scan.
What file formats does Makit support?
JPG at 300dpi.
How do I save my artwork to a JPG format?
The setting is usually in your scanning software under OUTPUT, FORMAT or SAVE AS
